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In line with regulatory requirements, has a written complaints policy and procedure in place. We will aim to acknowledge your written complaint within two working days on receipt and, aim to formulate a response within five working days of receipt. If you are unhappy with any of our services and wish to lodge a formal complaint please email us at Where you feel the response from regarding the complaint has been in adequate, you may contact the General Pharmaceutical Council of Great Britain (GPHC).

Tel: 0121 448 1190

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