Call us
Free Support: +44 (0)121 448 1190

Refund & Returns Policy
At, you can contact us to cancel an order provided it hasn't been dispatched. A complete refund of your payment will be made into your account within five working days.

For safety reasons, returned medications can not be re-used so we are unable to provide refunds for medications once dispatched.

If any item supplied by is faulty, damaged or incomplete we are happy to either replace the item or alternatively provide a full refund including initial postage costs and all standard postage charges incurred when returning items. This may only be made following return and inspection of the damaged, faulty or incomplete item within 30 days of delivery.

Please note: all queries regarding refunds or returns should be emailed to us at

At, we are dedicated to offering highly competitive prices. Our team regularly assesses the prices offered by comparable service providers to ensure we stay up to date with the current market. Service comparisons are made in relation to medication costs, consultation fees, delivery and timescale.

In line with regulatory requirements, has a written complaints policy and procedure in place. We will aim to acknowledge your written complaint within two working days on receipt and, aim to formulate a response within five working days of receipt. If you are unhappy with any of our services and wish to lodge a formal complaint please email us at Where you feel the response from regarding the complaint has been in adequate, you may contact the General Pharmaceutical Council of Great Britain (GPHC).

Secure, private and fully licensed

Plain packaging guaranteed

Option to collect from a Post Office